A Texas Roadhouse steak complaint has become one of the most-searched food stories in the country. Illinois diner Kenneth Card says the restaurant served him a cheaper sirloin instead of the filet he ordered, not once but three times, and his video about it has sent the chain's name trending on Google.
What Happened at Texas Roadhouse
Card was a regular at the Texas Roadhouse in Forsyth, Illinois, visiting about once a week for more than a year and getting to know the staff. On three separate visits, he says, he ordered the eight-ounce Dallas Filet and was instead served an eight-ounce sirloin.
According to reporting on the incident, the two steaks are priced very differently:
- Dallas Filet (8 oz): about $29.99
- Sirloin (8 oz): about $19.49
- Difference: roughly $10.50 per meal
How He Says He Knew
Card says his past work in hotel and restaurant kitchens, where he prepared and cut steaks, taught him to tell the two cuts apart. He described the filet as melt-in-your-mouth tender, and the sirloin he received as grittier and chewier.
Here is how he describes the three visits:
- First visit: He told staff he believed he had the wrong steak, and they brought him a filet.
- Second visit: He ate the steak without complaining, assuming it was another honest mix-up.
- Third visit: He asked to speak with a manager. The restaurant took the steak back to check it, and staff told him it was not what he had ordered.
Card waited for a replacement, asked for it to go and posted a warning on TikTok in early October. The video has drawn more than 30,000 views.
Texas Roadhouse Responds
Texas Roadhouse has confirmed that a mix-up happened, but not that it happened three times. A company spokesperson said the chain had "not been able to track that this occurred on three occasions," but confirmed one incident at the Forsyth location, which management corrected on site by serving a filet.
The spokesperson said management "quickly made it right," and that team members double-check food for quality and accuracy before it leaves the kitchen. The company encouraged any customer who receives the wrong steak, or is overcharged, to tell their server right away.
Why the Story Struck a Nerve
The video has split viewers. Some commenters believe the problem was specific to one location, while others admitted they would not be able to tell a filet from a sirloin. Card's claims about the second and third visits have not been independently confirmed.
For his part, Card says he is finished with that restaurant. "I think I'm done going in there," he said.
Frequently Asked Questions
What is the Texas Roadhouse steak complaint about?
Customer Kenneth Card says he ordered a filet but was served a cheaper sirloin on three visits to the Forsyth, Illinois, location.
Did Texas Roadhouse respond?
Yes. The chain confirmed one mix-up, which it says was corrected on site, but said it could not verify that it happened three times.
What should you do if you get the wrong steak?
Texas Roadhouse says customers should tell their server immediately so the order can be fixed.